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Consumer Resolution

Walmart · Escalation

Walmart package delivered but not received

Tracking shows delivered but the package is missing — Spark driver photos, porch theft, wrong address scans, and Marketplace File a claim timing.

Last verified
2026-09-19

Who this is for

Purchase history or carrier tracking shows Delivered but you cannot locate the package. Report quickly — Walmart and Marketplace claims work best within 24–48 hours with doorbell or driver photo evidence.

Before you escalate

  • Tracking screenshot with delivered timestamp
  • Driver delivery photo from order tracking if available
  • Checkout delivery promise date
  • Seller messages for Marketplace shipped orders

Official contact & dispute links

Normal wait time: Walmart shipping and delivery times →

Escalation ladder

Search and report missing delivery

Hour 1–48
  1. Check doors, neighbors, household, apartment office
  2. Purchase history → Get help → delivery or package problem
  3. Screenshot Spark/FedEx proof-of-delivery photo if wrong location
  4. Marketplace: Contact seller — wait 48 hours before claim

Walmart investigation or reorder

Day 3–7
  1. Choose refund or replacement if offered
  2. Walmart-fulfilled orders: Customer Care investigation
  3. File a claim for eligible Marketplace non-receipt
  4. Police report for high-value theft if agent requests

Claim denial and chargeback

Day 8+
  1. Appeal claim with new evidence if portal allows
  2. Chargeback goods-not-received after documented Walmart denial
  3. See shipping timeline guide for late vs missing distinction

Sample message

Copy, edit placeholders, and paste into chat or email.

Subject: Delivered not received — Order #[ORDER]

Hello Walmart Customer Care,

Order #[ORDER] tracking [TRACKING] shows delivered [DATE] but I did not receive the package. I checked [LOCATIONS]. Please [REFUND / REPLACE] $[AMOUNT].

[Driver photo shows wrong address — attached]

Thank you,
[YOUR NAME]
Generate letter with toolOpen dispute checklistTrack case progress

Related tools

External escalation resources

Frequently asked questions

Walmart order delivered but not on porch — first steps?
Check household, neighbors, side doors, leasing office, and mailbox cluster. Wait until end of delivery day. Then Purchase history → delivery issue. Photo from carrier app if available.
Walmart Spark driver photo shows wrong door?
Screenshot driver delivery photo from order tracking. Customer Care uses photo disputes frequently — strong evidence for refund or reorder.
How fast report Walmart missing package after delivered scan?
Within 24–48 hours ideal. Delay reduces refund approval odds. High-value orders may need police report — ask agent.
Walmart locker or smart box delivery empty?
Report with locker code and timestamp. Property management may have separate camera footage.
Marketplace package marked delivered missing — File a claim timing?
Contact seller 48 hours, then claim. Include tracking delivered status and absence proof.
Walmart delivered to old address after move?
If you updated address before ship, full refund warranted. If order shipped before change, outcome varies — show account change timestamp.
Empty box Walmart delivery — tampering claim?
Photograph sealed box on arrival before opening if possible. Report immediately — warehouse or carrier tampering investigation.
Walmart refund or replacement for stolen package?
Replacement faster if in stock; refund restores payment method. Choice in app for many fulfilled orders. Repeat missing claims flag account.
Signature required Walmart delivery unsigned?
Dispute delivery validity — carrier error strengthens refund case.
Walmart grocery delivery missing items not whole order?
Report missing items in app within 24 hours — partial credit common. Different workflow than shipped package theft.
Chargeback Walmart package not received?
After Walmart denies documented missing delivery claim. Goods not received reason code. Try Walmart first.
How many missing Walmart delivery claims per year?
No published limit — pattern triggers review. Legitimate documented claims fine.

Sources

Last verified: — against official sources listed below.

Not legal advice

This page is procedural reference for US consumers. Policies change, your situation may differ, and we do not guarantee any outcome. For legal questions, consult a licensed attorney in your state.