About
What this site is
Free US reference for consumer refund timelines, shipping transit times, and step-by-step escalation guides when something is stuck. Not legal advice.
Consumer Resolution helps US consumers answer two questions: how long should this take? and what do I do when it is past that? We publish timeline databases, shipping ranges, and escalation manuals with official source links and last-verified dates.
Who it is for
Shoppers waiting on refunds, people tracking USPS packages, and anyone stuck in a billing or subscription dispute with a major retailer, platform, or bank. Content is US-only and written in plain procedural language.
What we are not
- Not a law firm or tax preparer
- Not a lead-generation or lawyer-referral service
- Not a forum or community support board
- Not a guarantee of any outcome
Corrections welcome
Policies change. Email corrections@consumerresolution.com with a source link and we will update the page date.