Open SNAD return
Day 1- Return request → doesn’t match description / damaged
- Upload comparison photos listing vs received
- Request seller prepaid label if policy assigns seller cost
- Do not alter item if authenticity dispute possible
eBay · Escalation
eBay item not as described
Significantly not as described returns when listing said no returns — counterfeit, wrong model, damaged, or misrepresented condition — and who pays return shipping.
- Last verified
- 2026-09-19
Who this is for
The item materially differs from the listing — wrong part, fake, severe undisclosed damage, or missing advertised features. eBay Money Back Guarantee overrides many no-return listings for SNAD.
Before you escalate
- Listing screenshot archived at purchase (or Wayback)
- Photos of item received with identifiers visible
- Unboxing video timestamp if high value
- All seller messages
Official contact & dispute links
Normal wait time: Refund timing after SNAD return →
Escalation ladder
Ship return and track
Day 2–10- Ship only to address in case instructions
- Upload tracking to return details
- Decline low partial offers if full SNAD warranted
- International Shipping → use hub label only
Refund deadline and step in
Day 11+- After delivery scan + refund deadline → step in
- Authenticity program items → follow specialist instructions
- Appeal if case wrongly closed seller-favor
Sample message
Copy, edit placeholders, and paste into chat or email.
Subject: SNAD return — [ITEM#] — Listing vs received Hello, Item [ITEM#] is not as described: [SPECIFIC DIFFERENCES]. Listing promised [X]; received [Y]. Photos attached. Please provide prepaid return label and full refund of $[AMOUNT] including original shipping. Thank you, [YOUR NAME]
Related tools
External escalation resources
Frequently asked questions
What counts as significantly not as described on eBay?
Material difference from listing — wrong model, missing advertised features, severe undisclosed damage, counterfeit, wrong quantity. Minor color variance under studio lighting may not qualify. Compare listing text and photos to item received.
eBay SNAD return when listing says no returns?
eMBG overrides no-return banner for eligible misdescription. Start return selecting doesn’t match description. Seller must accept under policy or face step-in.
Who pays return shipping for SNAD eBay return?
Seller typically provides prepaid label or refunds return postage for SNAD and damaged-on-arrival reasons. Buyer may pay initially and request reimbursement in case — document postage receipt.
eBay SNAD partial damage — return full item or part?
Return entire item unless eBay instructs otherwise. Partial shipment complicates refund math. Photo all damage before return ship.
Used item condition dispute Very Good vs Poor?
Condition definitions in listing matter. Side-by-side photos with ruler for scale. eBay may side with buyer when gap is obvious.
eBay parts car listing missing components SNAD?
Compare included parts list in description to received. Missing engine component on advertised complete engine supports SNAD.
Counterfeit luxury bag eBay — authenticity path?
SNAD return plus Authenticity Guarantee if program item. Third-party COA helps step-in. Do not resell counterfeit — legal risk.
Seller says buyer damaged item SNAD defense?
Unboxing video protects buyer. eBay weighs timestamps. Without video, harder proof.
SNAD return deadline 30 days from delivery?
30 calendar days from estimated or actual delivery or seller return window whichever longer. Miss window — case denied except rare eBay exceptions.
Replacement instead of refund SNAD — buyer choice?
Seller may offer replacement; buyer can insist refund under eMBG for SNAD. Accept replacement only if wanted.
eBay graded card wrong grade SNAD?
Slab grade must match listing. Crack-out disputes need expert docs. High-value — consider professional grading dispute.
SNAD after positive feedback left — still return?
Yes if within return window. Feedback does not waive eMBG rights. Seller cannot hold feedback hostage legally through eBay policy.
Sources
Last verified: — against official sources listed below.
Not legal advice
This page is procedural reference for US consumers. Policies change, your situation may differ, and we do not guarantee any outcome. For legal questions, consult a licensed attorney in your state.