Best Buy · Escalation

Best Buy package delivered but not received

UPS or FedEx shows delivered but package missing — proof of delivery disputes, porch theft documentation, and Marketplace non-delivery.

Last verified: 2026-09-19

Who this is for

Tracking shows delivered to your address but you cannot locate the package after checking household, neighbors, and safe locations.

Before you escalate

Tracking delivered screenshot with date
Carrier proof-of-delivery photo if available
Doorbell or security camera clip
Police report number for high-value theft

Official contact & dispute links

Normal wait time: Order not delivered timeline →

Escalation ladder

Verify non-receipt

Hour 0–24

Check all household members and safe spots
Download UPS/FedEx delivery photo
Ask neighbors and building office
Compare tracking address to order address

Contact Best Buy or seller

Day 1–3

Best Buy–shipped — Help Center for reship or refund
Marketplace — Contact Seller then Support
File carrier claim in parallel

Escalate with evidence

Day 4+

Camera footage showing no delivery at scan time
Police report for expensive electronics
Chargeback if Best Buy denies documented false delivery

Sample message

Copy, edit placeholders, and paste into chat or email.

Subject: Delivered not received — Order #[ORDER] — Tracking [TRACKING]

Hello Best Buy,

Tracking shows delivered [DATE] but package not received. Address correct: [ADDRESS].

[CAMERA / NEIGHBOR CHECK DOCUMENTED]. Request reshipment or refund.

Thank you,
[YOUR NAME]

Generate letter with tool Open dispute checklist Track case progress

External escalation resources

Frequently asked questions

UPS says delivered to Best Buy order — package missing?

Check safe place, neighbors, and building office. UPS My Choice photo proof if available. Contact Best Buy within return window for reshipment or refund on Best Buy–shipped orders.

Signature required delivery but I was home — no package?

Request carrier proof-of-signature image. Forged or wrong-address delivery supports Best Buy refund on fulfilled orders. File police report for high-value theft.

Delivered to wrong address on Best Buy order?

If Best Buy or carrier mislabeled, not buyer fault. Screenshot tracking address versus your order address. Best Buy replacement or refund.

Porch pirate after UPS delivery scan — Best Buy help?

Carrier considers delivery complete at address. Best Buy may goodwill replace once per account history — not guaranteed. Homeowners insurance or credit card purchase protection alternative.

Marketplace order marked delivered not received?

Contact seller with tracking. After three days, Best Buy Support. Marketplace non-delivery follows seller refund rules with Best Buy backup.

Partial delivery — one of two boxes missing?

Do not return received box as full order. Message Best Buy or seller for missing carton tracking. Wait for all pieces before return on multi-box items.

Appliance delivered damaged and stolen from curb?

Refuse visibly damaged delivery when possible. Document with driver. Theft after proper delivery complicates — still report to Best Buy delivery partner immediately.

Best Buy delayed delivery refund for late arrival?

Late delivery alone may not refund if within quoted window. Paid expedited shipping that missed promise may qualify shipping refund — product refund separate issue.

Tracking stuck on out for delivery three days?

Carrier delay — contact Best Buy if past delivery date for cancel/refund option. Do not file missing package claim until carrier declares lost.

Delivered to FedEx hold location never picked up?

Return to sender may trigger — contact Best Buy before return-to-sender completes for reship or refund.

Doorbell camera shows no delivery at scan time?

Strong evidence for false delivery scan. Share video with Best Buy and carrier. Supports refund on Best Buy–fulfilled orders.

INR claim after roommates accepted package?

Household receipt defeats missing claim — search shared spaces before alleging non-receipt.

Sources

Last verified: 2026-09-19 — against official sources listed below.

Not legal advice

This page is procedural reference for US consumers. Policies change, your situation may differ, and we do not guarantee any outcome. For legal questions, consult a licensed attorney in your state.